Help and support
Here you will find the Delphi Pronoia user guides, the method guides and answers to the most common questions. If you cannot find an answer, write to us: our contact details are at the end of this page.
Start here
The shortest way to see what a Delphi study looks like in Pronoia.
Using Pronoia
Guides to setting up a study, inviting the panel, running the rounds and exporting the results to analysis.
Method guides
The Delphi method itself: variations, planning, building the panel and analysis. The guides are useful even when you do not use Pronoia.
Frequently asked questions
I forgot my password
You can request a new password from the link on the sign-in page. The reset link is sent to the email address of your account and is valid for a limited time. If no message arrives, check your spam folder too.
My invitation link does not work
A team invitation link can be used once and it expires. Ask the owner of the study or the administrator of your organisation for a new invitation.
I am a panelist. Whom do I ask?
As a panelist you answer through a personal link that works for the whole study. Questions about the content and schedule of the study go to its facilitator, whose contact details are in your invitation. If the link does not open, tell the facilitator: they can send it again.
Orders, payments and invoices
Packages and prices are on the pricing page. For a card or MobilePay payment you get a receipt by email. For questions about invoices and orders, write to us and give the order or invoice number.
AI credits
AI panelists, Round 0 conversations and the coding of responses use credits. The monthly allowance of your package is used first. Usage is shown per study, and you can set a ceiling for it.
Did not find an answer?
Write to us by email. We answer on working days. The support level and response time of your package are on the pricing page; we answer questions about payments and orders for everyone.
- the email address of your account
- the study the matter concerns
- what you tried to do and what happened (a screenshot helps)
- the order or invoice number, if the matter concerns a payment
Do not send passwords or panelists' personal data by email.
Contact supportIf no email app opened, write toinfo@metodix.fi