Cancellation and Refund Policy

1. In short

• Consumers can withdraw from an online order within 14 days.
• Business customers have no statutory right of withdrawal, and prepaid fees are not refunded once access has been opened, except in the cases listed below.
• Expert services can be cancelled free of charge up to 14 days before the agreed start.
• To cancel, email us. Refunds go back to the original payment method within 14 days.
• A free trial is never charged. If you place a paid order after a trial, the 14-day withdrawal period starts from that order.

2. Consumers: the right of withdrawal

If you are a consumer, you may withdraw from the contract within 14 days of the day it was formed, without giving a reason.

• Pronoia packages and credits. When ordering, you expressly request that access opens straight after payment, during the withdrawal period. If you then withdraw within 14 days, you pay for the part already provided: a proportional share of the package price for the days it was available, calculated as the package price divided by the number of days in the subscription period and multiplied by the days the service was available, and the credits you have used, valued at the unit price of the package's extra credits. We refund the rest. The right of withdrawal ends when the service has been fully provided and you have acknowledged the loss of the right of withdrawal upon full performance.
• Plugins. Plugins are digital content delivered as files. If you expressly agree that delivery starts straight away and acknowledge that you then lose the right of withdrawal, the right ends when you receive access to the distribution channel.
• Expert services. If you ask us to start within the withdrawal period, you pay for the part already delivered if you withdraw. The right ends when the service has been fully delivered.

We refund the payment without undue delay and at the latest 14 days after we receive your notice, using the same payment method you used, unless we agree otherwise. You pay no fee for the refund.

3. Business customers

Business customers have no statutory right of withdrawal. Fees for packages, credits and plugin licences are not refunded after access has been opened, except in these cases:

• we end the service without a reason stated in the terms, or fail materially to provide it: we refund the unused part of the prepaid fee;
• a payment was made twice or by mistake: we refund it in full.

4. Expert services

• Cancelled 14 days or more before the agreed start: free of charge.
• Cancelled 7 to 13 days before the start: 50% of the agreed price.
• Cancelled less than 7 days before the start: the full agreed price.
• You can move the date once free of charge if you tell us at least 7 days before the start.
• If we have to cancel, you can choose a new date or a full refund.
• For consumers, the cancellation charge is limited to our documented actual costs.

5. Credits

The monthly allowance included in a package is not refunded. Purchased credits are refunded only when a consumer withdraws (unused credits) or when we end the service without a reason stated in the terms. Purchased credits that are about to expire are not refunded, but on request we transfer them to a new subscription period as section 3 of the Terms describes.

6. How to cancel

Email info@metodix.fi with the subject line “Cancellation” and give your name, the email address of your account and the order or invoice number. Consumers may use the model withdrawal form below, but it is not required. We confirm every cancellation by email. A card payment is refunded through Stripe to the same card; an invoice is credited with a credit note.

If you disagree with a charge, please contact us before you dispute it with your bank. Most issues are solved faster that way.

7. Model withdrawal form

To Metodix Oy, Elosalamantie 4 F 97, 02100 Espoo, Finland, info@metodix.fi:

I hereby give notice that I withdraw from my contract for the following service or digital content: ______

Ordered on: ______ · Name: ______ · Address: ______ · Email of the account: ______

Date: ______ · Signature (only if this form is sent on paper): ______